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PURCHASING, PAYMENTS, DELIVERY & RETURNS

PURCHASING

To purchase a product, simply click on the appropriate button to add it to your shopping bag, then continue browsing or access your shopping bag (basket) to check out. You can access your shopping bag at any time by clicking on the link in the top right-hand corner of every page.

You can log in to your account at any time by clicking on the link in the top right-hand corner of every page. This will automatically load your personal details and facilitate your checkout.

To check out, simply go to your shopping bag then follow the guidelines on each new page to review your selected items, access your account if necessary, set the billing and delivery details and finally pay for the item(s) in our secure e-commerce gateway.

Once your payment has been authorised by your bank, you will get a payment confirmation note from us by email. Please note that our website is hosted in the UK and so paying through our website can be viewed as an international transaction, which many non-UK banks can block if they are not made aware of your “foreign” purchase. We therefore strongly recommend you warn your bank before any foreign transaction, as you would before travelling abroad.

Once we have received your order and the payment confirmation, we will endeavour to process your order within 24 working hours. These exclude weekends and any UK legal holidays, plus any company holidays (for example between Christmas and the New Year). Company holidays will be announced several weeks in advance; however UK legal holidays will not be announced by us as these can be viewed on various public sources.

We will despatch your goods once we have ascertained that all product, billing and shipping details are in due form. Should there be any problem with one or more aspects of your order (for example an item may be out of stock or may require longer delivery time), we will contact you as soon as possible. Should either you or we decide to cancel the order, for any reason, before it is despatched, the other party will not hold the first party liable for any inconveniences caused.

It is only once your order has been despatched that the sale is deemed to be fully accepted and a sale contract is formed, based on our London (UK) address, unless you have ordered items requiring personalisation or specific manufacturing needs, in which case the contract is deemed valid once the work has started. We will send you a despatch or manufacturing confirmation note by email to notify you and provide any invoices and tracking details we may have.

SECURE PAYMENTS

We currently accept most major credit/debit cards in our secure payment gateway, including Visa, MasterCard and American Express. We do not store nor have access to your full card number.

Online security is paramount to developing confidence between you and us. We have implemented secure transaction procedures for all online payments on our website, using Secure Socket Layer (SSL) technology. A padlock symbol should appear in your browser window when you are in a secure environment.

At checkout, please make sure you enter the correct billing address matching your payment card. If the billing address does not match the payment card, our fraud screening system may flag the payment up as fraud and your order may be delayed or cancelled. 

DELIVERY

All Standard deliveries are sent using either a courier service with full tracking or with Royal Mail 1st class and should be delivered within 5 full working days from the date of your order.

Express orders are sent using courier services with full tracking or Royal Mail's "Special Delivery" tracked service and should be delivered on the next working day if the order is received before midday although we say to allow 48 hours in case of unexpected delays.

Express orders placed between midday on a Thursday and 11:59am on a Friday cannot be dispatched until the Friday afternoon and so should be delivered on the following Monday or Tuesday (or on the Tuesday or Wednesday if the following Monday is a Bank Holiday)

Express orders placed between midday on a Friday and 11:59am on a Monday cannot be dispatched until the Monday afternoon and so should be delivered on the Tuesday or Wednesday (or on the Wednesday or Thursday if the following Monday is a Bank Holiday).

DELIVERY CHARGES

The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the following:

LOCATION

DELIVERY TYPE

ORDER LESS THAN £50

ORDER MORE THAN £50

UNITED KINGDOM

Next day

£4.99

£2.99

Standard(2-3 days)

£4.99

FREE

NORTHERN IRELAND

Next day

N/A

N/A

Standard(2-3 days)

£14.00

£10.00

CHANNEL ISLANDS

Next day

N/A

N/A

Standard(2-3 days)

£14.00

£10.00

 

RETURNS

You can return any online order within fourteen (14) working days of receiving the goods. The goods must be in a saleable condition, unused and in original packaging. Any goods that have been used, will not be accepted and will be returned to the customer.

Personalised and bespoke orders cannot be cancelled, exchanged or refunded.

We will ensure that all EU customers are covered by the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For further enquiries, please contact us.

RETURNS PROCEDURE

Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us.

Please note that, under the Consumer Contracts Regulations, you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods.

Moreover, you have a statutory duty to take reasonable care of the goods you wish to return. You can therefore be held responsible for any damage occurring after you have received the goods, including during the return transport. It is therefore advisable to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.

Please make sure you return the goods unused and undamaged, with the original packaging (as this will contribute to better protection of the items in transit). Should you return faulty items, please mention faults accordingly in the accompanying documents.

Once we have received your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition. We will endeavour to reimburse your returned goods within fourteen (14) working days of receiving the returned goods.

Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods or issue credit notes instead of refunds. These credit notes can take the form of a digital gift card/voucher.

This does not affect your statutory rights.   


 IF YOU WISH TO CONTACT OUR CUSTOMER SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH:

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